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:: MAX BLACK ::
"Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience."--C.S. Lewis
"The Swiss pocket knife of conservative thought on the web..." - Eli Kardrakian
"Bookmark Max and dump your subscription to the newspaper; if you don't have a birdcage you really don't need it anyway..." - Shirley St. James
:: Tuesday, June 28, 2005 ::
The Classic Runaround
Jeff Jarvis is having a problem with his Dell computer and their Customer Service department. Coincidentally, our local Fox affiliate is airing and ongoing "Problem Solver" segment on a DOA Dell computer that Dell has been unable to resolve for many months leaving the customer with little more than a hefty credit card bill and disappointed children who can't figure out why daddy can't get the expensive new computer to work. Not long ago - and largely because they reputedly had such terrific service - I purchased a new Dell Inspiron AND the pricey extended warranty package to accompany it, something I rarely do with other electronic items. So far, I've been lucky and the Inspiron remains glitch-free, however, in view of these stories, I'm far less likely to trust them again. Jarvis has far more readers than I do, many of them tech-savy. Hopefully, his "Dell Service Sucks" post will reach someone in management who can fix the freakin' fixers before I need 'em - and I know I will.
[hey, you in the Customer Service department - WAKE UP!]
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:: Max 4:52 PM [+] ::
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